Terms of Service

These Terms of Service ("Terms") govern your access to and use of the GlobeSync website-care platform and related services (the "Service"). By creating an account or using the Service you agree to these Terms. If you are using the Service on behalf of a company, you confirm that you are authorised to bind it.

1. The Service

The Service helps you monitor, maintain, protect, back up, audit and report on websites you own or manage. It includes uptime and certificate monitoring, WordPress care through a connector plugin you install, Secure Backups, Website Audits, Search Intelligence and Rank Tracking, AI Insights, reports, a client portal and optional Google Analytics / Search Console connections.

2. Accounts and eligibility

• You must be at least 18 and provide accurate account information. You are responsible for keeping your credentials confidential and for all activity under your account.
• The account owner may invite team members and clients; the owner is responsible for their use of the Service.
• You may only add websites that you own or are expressly authorised to manage.

3. Plans, trials and fees

• Plans, prices, features and limits are described on our pricing page and on your Plan & Billing page. We may change prices with at least 30 days' notice; changes apply from your next billing period.
• Free trials convert to a paid plan only when you choose one. At the end of a trial without a plan, the account is paused (read-only) and later removed.
• Subscriptions renew automatically each month or year until cancelled. Fees are charged in advance by secure card payment and are non-refundable except where required by law.
• If a payment fails we will notify you; after a grace period the account is paused until payment succeeds.
• You can cancel at any time from Plan & Billing; cancellation takes effect at the end of the current period.

4. Acceptable use

You agree not to use the Service to monitor, crawl, scan or back up websites you are not authorised to manage; to interfere with the Service or others' use of it; to upload malicious code; to attempt to access data of other accounts; or to violate any law. We may suspend accounts that put the platform, other customers or third parties at risk.

5. Customer data

• You retain ownership of your websites, backups, form submissions, analytics data and everything else you store in the Service ("Customer Data"). You grant us the limited right to process Customer Data solely to provide, secure and improve the Service.
• Each account's data is logically isolated from other accounts. Backups are encrypted in transit and at rest.
• You are responsible for having the legal basis to collect and process any personal data contained in your websites and form submissions.
• After cancellation, Customer Data is kept read-only for 30 days so you can export it, then deleted.

6. Third-party services

Google Analytics and Search Console connections use your own Google account under Google's terms; access is read-only and can be revoked at any time. The Service also relies on infrastructure and data providers under confidentiality agreements; we remain responsible to you for the Service.

7. Intellectual property

The Service, including its software, connector plugin, design and documentation, is owned by GlobeSync and its licensors. You receive a non-exclusive, non-transferable right to use it for the term of your subscription. Reports you generate may be shared with your clients, including under your own branding where your plan allows.

8. Availability and changes

We aim for high availability but do not guarantee uninterrupted service. We may change or discontinue features with reasonable notice, and we will perform maintenance with as little disruption as practical.

9. Disclaimers

The Service is provided "as is". Monitoring, audits, security scans, backups and AI-generated insights are aids to your own judgement and do not guarantee that a website is secure, available, compliant or will rank in search engines. You remain responsible for your websites and for verifying any recommendation before acting on it.

10. Limitation of liability

To the maximum extent permitted by law, GlobeSync is not liable for indirect, incidental, special or consequential damages, loss of profits, data or goodwill. Our total liability for any claim arising out of the Service is limited to the fees you paid in the 12 months before the claim.

11. Indemnification

You will indemnify GlobeSync against claims arising from your websites, your Customer Data, or your breach of these Terms.

12. Termination

You may close your account at any time. We may suspend or terminate accounts that breach these Terms or remain unpaid, with notice where practical. Sections 5, 7, 9, 10 and 11 survive termination.

13. Governing law

These Terms are governed by the laws of the jurisdiction in which GlobeSync is established, without regard to conflict-of-law rules. Disputes will be brought in the courts of that jurisdiction unless applicable consumer law gives you a different right.

14. Changes to these Terms

We may update these Terms from time to time. Material changes will be announced in the Service or by email at least 14 days before they take effect. Continued use after that date means you accept the new Terms.

15. Contact

Questions about these Terms: arsalan.ahmed@globesign.com or our contact page.